FAQ
FAQ

Preguntas Frecuentes



Respuestas a preguntas frecuentes - FAQ's




01. ¬ŅD√≥nde est√° mi pedido?

Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time. Back to Top

02. ¬ŅEn qu√© estado se encuentra mi pedido?

Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1 (800) 555 0199, and if it has not yet been processed we will change or re-issue a new amended order.
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03. ¬ŅCu√°nto tardar√° en llegar mi pedido?

Yes. Your gifts can be delivered in our beautifully presented gift boxes for just $4.99 per item. Each box carries the Salesforce logo and comes with a gift card for your personal message. Enter your personal message into the fields provided (up to a maximum of 4 lines and 80 characters). If you would like to change your gift wrap options, simply select from the dropdown box. Once you are happy with your selections, click "Continue" to proceed with your purchase. Please note: Gift wrap is not available on all items, extra large items such as rocking horses and sit-and-ride vehicles are excluded. Back to Top

04. ¬ŅC√≥mo puedo solicitar la factura de mi pedido?

Yes. With the exception of notified non-returnable goods. You must provide proof of purchase such as a delivery invoice or your email order confirmation. Your goods will be taken and your exchange or refund will be processed on the card you used to place your order.
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05. ¬ŅC√≥mo puedo cancelar un pedido?

Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.
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06. He olvidado aplicar un código descuento.

If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, you may return them free of charge but we will not refund the original delivery charge.
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07. What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.
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08. Do I get charged for delivery of each item I order?

Postage and packaging for each gift basket are charged separately but all other items will have one delivery charge, no matter how many you buy.
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09. Do you deliver overseas?

Yes, with the exception of gift certificates.
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10. I have a complaint, who should I speak to?

If it is about a product you have bought from our stores, please get in touch with the store you purchased from – the telephone numbers of all our stores can be found on this website. If the complaint is about an online shopping experience please call one of our customer service representatives at 1 (800) 555 1212 or complete the form on the Contact Us page.
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11. What do I do if my product breaks down during the guarantee period?

If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
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12. Do you offer discounts on corporate or bulk orders?

We offer discounts for deliveries to the same address over certain order values. Please call 1(800) 555 0199 to discuss your requirements
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Preguntas frecuentes


En este espacio encontrar√°s las respuestas a las preguntas frecuentes sobre nuestro servicio y productos:


 ¬ŅD√≥nde est√° mi pedido?

Los env√≠os se pueden seguir iniciando sesi√≥n en ‚Äúmi cuenta‚ÄĚ y a trav√©s de la opci√≥n ‚Äúmis pedidos‚ÄĚ. En el momento en que tu pedido salga de nuestro almac√©n, recibir√°s una notificaci√≥n por e-mail y podr√°s empezar su seguimiento.

En los pedidos est√°ndar, tanto la agencia de transporte como nosotros te enviaremos un correo electr√≥nico con el n√ļmero de seguimiento del pedido.

En los pedidos que incluyen mobiliario, la agencia de transporte te llamar√° para programar la entrega.


¬ŅEn qu√© estado se encuentra mi pedido?

En tu área cliente podrás ver el estado de tu pedido una vez este salga del almacén. Si supera el plazo de entrega o necesitas saber con más exactitud el detalle del mismo, contáctanos a online@casaviva.es y te informaremos


¬ŅCu√°nto tardar√° en llegar mi pedido?

Los pedidos tienen un plazo de entrega de entre 1 y 3 días laborables a partir del día siguiente a tu compra, excepto para compras efectuadas mediante transferencia bancaria, cuyo plazo de entrega contará a partir del momento en que recibamos la confirmación del pago.


¬ŅC√≥mo puedo solicitar la factura de mi pedido?

Podr√°s solicitar la factura de tu pedido durante el proceso de compra online. Si se te olvida, la has perdido o no has sabido hacerlo, podr√°s contactar con nuestro servicio de atenci√≥n al cliente a trav√©s de online@casaviva.es y solicitarla con tu n√ļmero de pedido.


¬ŅC√≥mo puedo cancelar un pedido?

Si deseas cancelar un pedido, deberás contactar con el servicio de atención al cliente (online@casaviva.es) y ellos te informarán de la mejor forma de proceder y gestionarán el abono del pedido sin problemas.


He olvidado aplicar un código descuento.

Una vez tramitado correctamente un pedido, no podemos hacer cambios en él. De todos modos, si no te ha sido posible aplicar alguna promoción o te ha sido imposible usar un cupón descuento, escríbenos a online@casaviva.es y te ayudaremos de la mejor forma posible.